Rheumatologist

We conducted validation interviews with doctors to find out their feedback and thoughts regarding Physician Liaisons. They provided insightful responses that will surely help better our services and what we can do for their practices. 

Here are the questions that were asked:

1. What are the top specialties you refer out to most (ortho, OBGYN, Pain, ENT, etc), and for what (conditions/symptoms/treatment)?

2. Besides excellent patient care, when referring to a physician, what factors help you make that decision to send to that physician or practice? (examples: cell phone number, them meeting, you face to face, location, etc)

3. Is there something a physician liaison or medical rep that stands out to you in a positive or negative way, and why?

4. If a physician liaison comes to your practice to discuss building a patient-referring relationship between you and their specialists, what can they say/ do that would provide value for you or your staff?

5. What is the greatest value a physician liaison would be able to provide to your practice?

Written Validation Interviews:

Dr. Doug R. - Rheumatologist

1. PM&R, Orthopedics, Neurosurgery, Neurology

2. Prior experience with them, co-managing patients over the years.

3. Not offhand, most reps that come into my office are pretty good.

4. I don't need a physician liaison

Dr. Pierre M. - Rheumatologist

1. Ortho for joint replacement, Pain Mgt if injections or chronic pain meds are needed

2. Location, Insurances taken, them meeting me face-to-face

3. Never met a liaison but it would be good for intro only. Honestly, I could get the info electronically. I would still need to meet the physician face-to-face if it's Ortho or Pain Mgt

4. Location, hours, insurances taken, communication preferences.

5. Mine? None. When I had my full-time practice, I was so busy that I had to turn away business. Now, I do locum tenens work in MO, MT, ND, and NY. If I needed more work, I would hire a social media strategist.

Dr. Diana G. - Rheumatologist

1. Dermatology for psoriasis and other rashes and biopsy

Ortho for knee/ hip replacement

Hand surgery for CTS

Nephrology for lupus nephritis or other vasculitides such as Anca vasculitis or GBM

2. Availability

Cost transparency

Communication of their opinions with me

How prepared is the specialist

3. His knowledge on the topic able to answer questions about studies and about his competition

4. Yes

5. Connect me with other specialists