Obstetrics and Gynecology

We conducted validation interviews with doctors to find out their feedback and thoughts regarding Physician Liaisons. They provided insightful responses that will surely help better our services and what we can do for their practices. 

Here are the questions that were asked:

1. What are the top specialties you refer out to most (ortho, OBGYN, Pain, ENT, etc), and for what (conditions/symptoms/treatment)?

2. Besides excellent patient care, when referring to a physician, what factors help you make that decision to send to that physician or practice? (examples: cell phone number, them meeting, you face to face, location, etc)

3. Is there something a physician liaison or medical rep that stands out to you in a positive or negative way, and why?

4. If a physician liaison comes to your practice to discuss building a patient-referring relationship between you and their specialists, what can they say/ do that would provide value for you or your staff?

5. What is the greatest value a physician liaison would be able to provide to your practice?

Written Interviews:

Dr. Daniel G. 

1. Neurology and primary care

2. Bedside manner, empathy, and outcomes

3. Yes, always engaging and efficient

4. A clear goal that enhances patient experience and productivity without all the fluff.

5. In their current role, our physician liaison really facilitates communication between specialties and practices. They do it effectively while avoiding excuses and wordy/busy presentations.